Frequently Asked Questions
Everything you need to know about your Heveaplanet experience, from shipping to sustainable materials.
What is the typical shipping time for my order?
Orders are processed within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How can I return an item if it doesn't fit?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label and initiate your refund or exchange.
What payment methods do you accept?
Heveaplanet accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Are your fashion pieces sustainably sourced?
Yes, sustainability is at our core. We use organic cotton, recycled fibers, and ethical manufacturing processes to ensure our clothing has a minimal environmental footprint.
How do I find the right size for me?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can cancel or modify your order within 60 minutes of placement by contacting our customer service team via live chat or email.