Returns & Exchanges

At Heveaplanet, we want you to be completely satisfied with your sustainable fashion choices, which is why we offer a 30-day return policy for all unworn items in their original packaging. Simply ensure all tags are attached to receive a full refund or exchange.

1

Initiate Your Return

Visit our online return portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Securely pack your items in their original Heveaplanet packaging, ensuring all original tags and labels are intact.

3

Ship It Back

Print your prepaid shipping label from the portal and drop off your package at any authorized carrier location.

4

Receive Your Refund

Once our team inspects your return, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing